Rodney C. on 11/28/2016
When I arrived the location was closed even though online and the sign in the door showed that it should have been open 30 min before I arrived. Then i get a bill from them for $10 for cleaning the truck? The only thing i can imagine was that they had to clean up the sun flower seed shells that were in the truck when i received it 2 hours late in Orange Grove. If you check my name in your system you will see that i have used your equipment several times and I this was not one of my better experiences.
Hello Rodney C. and thank you for your review. We are sorry you had a bad experience dropping off at our location. We do have 24HR dropoff and it did show on the Uhaul site special operating hours for us being closed for the Thanksgiving holiday. For cleaning the truck Uhaul does have a minimum of $25.00 just to sweep the truck. For this reason we feel our cleaning prices are more than fair for the busy customer that does not have time to do it for themself. We like to give all of our customers the cleanest truck possible to start their move off right.